IT Support & Helpdesk

Technical Support Specialist (5 months)

Establish technological infrastructure, solve user problems, and ensure the continuous operation of corporate IT systems.

Is this for you?

Helpful, tech-savvy individuals who enjoy hands-on troubleshooting of hardware and software to keep corporate environments running smoothly.

Skills You'll Master

Hardware TroubleshootingOS ManagementLAN/WAN NetworkingActive DirectoryITIL PracticesCustomer Service

Curriculum Overview

Module 1

Month 1

Hardware & OS Installation

Understanding computer components, physical assembly, and operating system deployment.

PC Architecture
Peripherals & Storage
Windows/Linux Installation
Driver Management

Module 2

Month 2

Network Troubleshooting

Setting up local networks (LAN/WAN), configuring routers, and hands-on connectivity problem-solving.

IP Addressing & DNS
Router & Switch Configuration
Wi-Fi Security
Network Diagnostics

Module 3

Month 3

Systems Administration

Managing users, permissions, and corporate IT resources securely.

Active Directory Setup
Group Policy Management
File Sharing Permissions
Cloud Administration (Office 365)

Module 4

Months 4-5

IT Service Management

Utilizing IT helpdesk tools, prioritizing tickets, and providing professional remote support.

Ticketing Systems (Jira Service Desk)
Remote Desktop Tools
ITIL Fundamentals
Final Troubleshooting Exam

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